Posted on
Friday 28 March 2008
After testing out the benefits of client interviews through a consulting firm, Ballard Spahr Andrews & Ingersoll has hired former reporter Debra Nussbaum as a full-time client interviewer. The idea of bringing on a client relations manager is a hot topic that many of the country's largest law firms are just now testing out. One consultant says the use of these positions could really bolster the number of times clients refer the firm and could, ultimately, reduce or eliminate the need for law firm marketing.
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